Data safety

Data we store

• Account: your email address, and the name your sign-in provider shares when you sign in with Google.
• Age gate: your date of birth and age. For under-13s, the name and email of the parent or guardian who gave consent.
• Your work: the scripts, storyboards, characters, places, videos, generated voice narration, templates, project boxes, calendar posts and metrics snapshots you create.
• Support: the messages you send from the Help page, with the name and email needed to reply.
• Billing: the plan, amount, currency, status and date of each purchase. Card and bank details are entered on the payment provider's own page and are never stored by ShortHub.
• Usage analytics: only if you accept them in the cookie notice, and never when your browser sends a Global Privacy Control signal.

Why we store it

• To create and secure your account, and to confirm you meet the minimum age or that a guardian consented.
• To generate the content you ask for, and to keep your projects and media available to you.
• To show your own analytics and calendar inside the app.
• To process subscriptions and payments, and to show you your payment history.
• To answer your support messages.

Who else sees it

• The payment provider (Base44 Payments) processes checkout, renewals and refunds. Card data goes directly to them.
• The AI providers that generate your scripts, videos and narration receive the text or prompt you submit for that request.
• Our email service delivers account emails such as verification codes and password resets.
• We do not sell your personal information and we do not share it for targeted advertising.

How it is protected

• Traffic between your device and the app is encrypted in transit (HTTPS).
• Your media is stored privately and is only served to you through short-lived signed links, not public URLs.
• Records are restricted to the account that created them; staff access is limited to administrators.

Keeping it and deleting it

We keep your data while your account exists so your projects stay available. You can take it with you or remove it at any time.

• Billing → Account Management → Download My Data gives you your records as a file.
• Delete My Data removes the content you created and keeps your account.
• Delete Account removes your account and your content.
• You can also ask us to delete everything by writing from the Help page.

Children

• ShortHub is for people aged 13 and over.
• Under-13s can only use it with a parent or legal guardian's consent, collected at sign-up along with the guardian's name and email.
• A guardian can have the account and its content deleted from the same Help page or by contacting us.

Google Play data safety answers

• Collected: Personal info (email, name), Other info (date of birth, age), Photos and videos, Audio files (voice narration you generate), Messages (support), App activity (analytics, opt-in only), Purchase history.
• Shared with third parties: yes — with the payment and AI providers that run each feature. No data is sold.
• Encrypted in transit: yes.
• Users can request deletion: yes — in the app, and by writing from the Help page.
• Optional: analytics is optional and off until you accept it. Everything else is stored because you asked for the feature that needs it.