Privacy Policy
Last updated October 26, 2026
This policy explains, in everyday language, what we collect, why we need it, who we share it with, how long we keep it, and the choices you have. If anything here is unclear, ask us from the Help page and we will explain it.
The short version
ShortHub is a private studio for creating short-form video content. Your projects and media are yours.
- We collect what you give us and what the app creates for you: your sign-in details, your scripts, characters, media, voice audio and analytics snapshots.
- We do not sell your personal information and we do not share it for targeted advertising.
- You can download everything we hold, delete your content, or delete your whole account at any time from Billing → Account Management.
- We share data only with the service providers needed to run the app, listed below by name.
What we collect
We only collect what the service needs to work for you.
- Account details: your email address and name. If you sign in with Google, Google tells us your name, email address and profile picture.
- Your content: scripts, ideas, characters, places, storyboards, captions, hashtags, templates and project notes you create or save.
- Your media: video clips you upload or generate, images, and the narration audio ShortHub generates for you.
- Analytics you enter: the follower, view, like, comment and share numbers you record per platform and date.
- Payment information: your plan, billing interval, purchase history and subscription status. Card details are entered on the payment provider's checkout page and are never stored by ShortHub.
- Usage and technical data: device type, pages visited, feature events, and your settings and consent choices stored in your browser.
- Support messages: anything you send us through the contact form or Support Bot.
Why we use it
- To create your account, sign you in, and keep your work saved to it.
- To generate the scripts, images, voiceovers and video clips you ask for.
- To provide analytics views from the numbers you record.
- To take payments, manage your subscription and show your billing history.
- To answer your support messages and send you account or notification emails you have asked for.
- To keep the app secure, prevent abuse, and fix problems.
- To understand which features are used so we can improve the product. This uses privacy-friendly, first-party event counts.
AI processing
When you ask ShortHub to write a script, generate an image, synthesize a voice or render a video clip, the text or media needed for that request is sent to the AI service that performs the work. The result is stored in your account.
Voice audio is synthesized from the text you provide using a library voice. We never record you, build a voiceprint of you, or clone a voice, and before we generate any voice audio we ask for your consent, which you can withdraw at any time. Please do not put sensitive personal information into your prompts or scripts.
We do not use your content to train third-party AI models, and we do not allow providers to do so through our account.
How long we keep it
- While your account is open, we keep your content so you can work with it.
- When you delete an item, or delete your data or your account, we remove your records from the live database right away. Copies can remain in file storage and encrypted backups for up to 30 days before they are overwritten.
- Payment and tax records are kept for as long as the law requires (normally up to 7 years).
- Technical logs are kept for up to 90 days.
- Records of your privacy choices are kept for as long as needed to keep honouring them.
Your choices and rights
You are in control of your data. Depending on where you live you may have additional rights under laws such as the GDPR or the CCPA/CPRA, and we honour these requests for everyone.
- Access and download: get one file with everything we hold about you — your projects, scripts, videos and clips, voices, characters, calendar entries and account details — in a standard format, from Settings → Download My Data.
- Deletion: Delete My Data removes your content and keeps your account open. Delete My Account permanently deletes the account and everything in it: projects, videos, clips, scripts, voices, characters, calendar entries, messages and billing records. Both are in Settings, both ask you to confirm once, and neither can be undone.
- How long deletion takes: your records and media are removed immediately, and copies held in encrypted backups are overwritten within 30 days.
- Correction: edit or remove any content in the app, or update your name and email in your account.
- Opt out of sale or sharing: we do not sell personal information, and the Do Not Sell or Share My Personal Information page records your preference and stops non-essential tracking.
- Non-discrimination: you will not be charged more or given a lower level of service for exercising these rights.
- Voice data: narration audio can be deleted at any time from the Voice Studio, and deleting your data removes all of your audio.
Children's privacy
ShortHub accounts are for people aged 13 and over. Everyone must enter a date of birth to create an account, and anyone under 13 cannot create one.
If you are 13 to 17, you can only create an account with a parent or guardian's permission. We ask for their email address and send them a request that explains what this app collects, including voice recordings and images made in the app. The account stays inactive until they confirm: while it is waiting, no video, voice recording, photo or other personal detail can be added. If they decline, the account stays closed and nothing is kept. We record the parent's or guardian's answer with the account as evidence of consent.
We do not share children's personal information with third parties for their own purposes, and we do not use it for targeted advertising. If we learn that we have collected a child's information without parental consent, we delete it. A parent or guardian can ask to review or delete a child's information at any time from the Help page.
How we protect it
Data is encrypted in transit, access to production data is restricted, and accounts are protected by the platform's authentication. No system is perfectly secure, so please use a strong, unique password.
Where your data is processed
ShortHub runs on our platform provider's infrastructure, so your data may be processed on servers outside the country you live in. Where that happens, the provider applies contractual protections for the transfer.
Changes to this policy
When we change this policy we update the date at the top. If a change materially affects how we use your data, we will tell you in the app before it takes effect.
How to reach us
Privacy questions and requests go through the Help page, which reaches our support team directly. Tell us what you need — access, correction, deletion, or an opt-out — and we will action it.